Cancellation & Refund Policy

Last updated: July 16, 2026 · Applies to subscriptions purchased from CIVIGO Solutions Pvt. Ltd. for the PROFR platform.

1. Subscriptions & cancellation

• PROFR paid plans are billed monthly in advance (Enterprise plans may be billed annually per contract).
• You may cancel anytime from your account or by emailing contact@profr.in from your registered email.
• On cancellation, your plan remains active until the end of the current billing period, after which it will not renew. Your data remains exportable.
• The Starter plan is free and requires no cancellation.

2. Refunds on subscription fees

• Fees for a billing period that has already started are not refunded pro-rata when you cancel mid-cycle; you retain access until the period ends.
• Duplicate or erroneous charges (e.g., double billing, charge after cancellation) are refunded in full. Email us with the transaction reference; verified refunds are initiated within 5–7 business days to the original payment method. Bank posting times may vary.
• If a technical failure on our side prevents access to a paid feature for a prolonged period, we may, at our discretion, extend your subscription or issue a partial refund.

3. Payments made to professionals

Payments for sessions, programs, or services booked with a professional on PROFR are made directly to that professional's own payment account. CIVIGO Solutions Pvt. Ltd. is not a party to those transactions, does not hold those funds, and cannot process refunds for them. Refunds for professional services are governed by the individual professional's own cancellation and refund terms — please contact the professional directly.

4. How to request a refund

Email contact@profr.in with the subject "Refund Request", including your registered email, plan name, transaction/payment reference, and the reason. We acknowledge requests within 48 hours.

5. Changes to this policy

We may update this policy from time to time; the latest version is always available at profr.in/refunds.html. This policy is governed by the laws of India, and is to be read together with our Terms of Service and Privacy Policy.